UNIVERSAL TERMS OF SERVICE AGREEMENT
PLEASE READ THIS UNIVERSAL TERMS OF SERVICE AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.
Documents will NOT be released until they have been paid in full.
All enrollments are NON-REFUNDABLE. Enrollment is to be considered FIRST PAYMENT.
1. OVERVIEW
This Universal Terms of Service Agreement (this “Agreement”) is entered into by and between dba anacapacustody.com and Emancy LLC an Ohio limited liability company (“anacapa”) and you, and is made effective as of the date of your use of this website (“Site”) or the date of electronic acceptance. This Agreement sets forth the general terms and conditions of your use of the Site and the products and services purchased or accessed through this Site (individually and collectively, the “Services”). Services Agreements and additional policies apply to certain Services and are in addition to (not in lieu of) this Agreement. In the event of a conflict between the provisions of a Services Agreement and the provisions of this Agreement, the provisions of the applicable Services Agreement shall control.
The terms “we”, “us” or “our” shall refer to Emancy. The terms “you”, “your”, “User” or “customer” shall refer to any individual or entity who accepts this Agreement, has access to your account or uses the Services. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.
2. MODIFICATION OF AGREEMENT, SITE OR SERVICES
Emancy may, in its sole and absolute discretion, change or modify this Agreement, and any policies or agreements which are incorporated herein, at any time, and such changes or modifications shall be effective immediately upon posting to this Site. Your use of this Site or the Services after such changes or modifications have been made shall constitute your acceptance of this Agreement as last revised. If you do not agree to be bound by this Agreement as last revised, do not use (or continue to use) this Site or the Services. In addition, Emancy may occasionally notify you of changes or modifications to this Agreement by email. It is therefore very important that you keep your account (“Account”) information current. Emancy assumes no liability or responsibility for your failure to receive an email notification if such failure results from an inaccurate email address. In addition, Emancy may terminate Your use of Services for any violation or breach of any of the terms of this Agreement by You. Emancy RESERVES THE RIGHT TO MODIFY, CHANGE, OR DISCONTINUE ANY ASPECT OF THIS SITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION PRICES AND FEES FOR THE SAME, AT ANY TIME.
3. ELIGIBILITY; AUTHORITY
This Site and the Services are available only to individuals or entities (“Users”) who can form legally binding contracts under applicable law. By using this Site or the Services, you represent and warrant that you are (i) at least eighteen (18) years of age, (ii) otherwise recognized as being able to form legally binding contracts under applicable law, or (iii) are not a person barred from purchasing or receiving the Services found under the laws of the United States or other applicable jurisdiction.
If you are entering into this Agreement on behalf of a corporate entity, you represent and warrant that you have the legal authority to bind such corporate entity to the terms and conditions contained in this Agreement, in which case the terms “you”, “your”, “User” or “customer” shall refer to such corporate entity. If, after your electronic acceptance of this Agreement, Emancy finds that you do not have the legal authority to bind such corporate entity, you will be personally responsible for the obligations contained in this Agreement, including, but not limited to, the payment obligations. Emancy shall not be liable for any loss or damage resulting from Emancy’s reliance on any instruction, notice, document or communication reasonably believed by Emancy to be genuine and originating from an authorized representative of your corporate entity. If there is reasonable doubt about the authenticity of any such instruction, notice, document or communication, Emancy reserves the right (but undertakes no duty) to require additional authentication from you. You further agree to be bound by the terms of this Agreement for transactions entered into by you, anyone acting as your agent and anyone who uses your account or the Services, whether or not authorized by you.
4. Services Provided
We are a family advocacy group. We are NOT a private law firm. We specialize in helping people REPRESENT THEMSELVES in family court. We have contractors prepare all your legal forms needed to get you in front of a judge. Contractors are attorneys, and/or paralegals and legal document assistants.
We give you the forms, and you file them yourself. That’s WHY we don’t charge retainers or hourly fees.
By signing your name, you acknowledge that you know and agree:
- We are not attorneys,
- No one promised a lawyer would show up for or with you in court,
- You only expected paperwork to get you into court,
- There are filing fees in every county in the United States of America, and you the customer are responsible for paying for those yourself,
- You agree there was NOT fraud on your account, and you requested and paid for services, and,
- You are responsible for signing and getting your own documents notarized. We are NOT you and can’t sign your name for you.
5.YOUR ACCOUNT
In order to access some of the features of this Site or use some of the Services, you will have to create an ID by filling in a Family Legal Questionnaire (FLQ). You represent and warrant to Emancy that all information you submit when you create your Account is accurate, current, and complete, and that you will keep your Account information accurate, current, and complete. If Emancy has reason to believe that your Account information is untrue, inaccurate, out-of-date, or incomplete, Emancy reserves the right, in its sole and absolute discretion, to suspend or terminate your Account. You are solely responsible for the activity that occurs on your Account, whether authorized by you or not, and you must keep your Account information secure, including without limitation your customer number, and Payment Method(s).
6. Refunds Issued
Normally, refunds are not issued. You agree that where refunds are issued to your Payment Method, Emancy’s issuance of a refund receipt is only confirmation that Emancy has submitted your refund to the Payment Method charged at the time of the original sale, and that Emancy has no control over when the refund will be applied towards your Payment Method’s available balance. You further acknowledge and agree that the payment provider and/or individual issuing bank associated with your Payment Method establish and regulate the time frames for posting your refund, and that such refund posting time frames may range from five (5) business days to a full billing cycle, or longer.
In the event a refund is issued to your Payment Method and the payment provider, payment processor or individual issuing bank associated with your Payment Method imposes any limitations on refunds, including but not limited to, limitations as to the timing of the refund or the number of refunds allowed, then Emancy, in its sole and absolute discretion, reserves the right to issue the refund either (1) in the form of a credit, (2) via issuance of a Emancy check, which will be sent to the mailing address on file for your Account, or (3) in some jurisdictions, as a bank transfer, when the payment processor cannot refund back to the Payment Method.
Emancy reserves the right to not allow a refund once services have been provided. Account is considered closed at time of email delivery. Legal documents, once prepared and sent to customer email, belong to customer.
Customer agrees, once work is performed, it will not do any “Chargeback”. Customer agrees to waive right to any chargeback for any reason. Emancy provides work requested in the Services Request Contract Family Legal Questionnaire for a fee of $497.00 up to $1597.00, depending on the services requested and provided.
7. Accuracy
For accuracy purposes, Emancy DOES allow for a period of 3 days or 72 hours to make changes, updates, or corrections for free. After the time frame, there will be a fee of at least $200.00 for changes. This is because legal forms change and update, as well as customers personal situations do. This time frame is started on delivery of documents, and stated as such:
From us:
There are 2 ways we know if we did our job right. The first is you.
Please read the documents carefully. If you need any changes, updates, or corrections, just let us know. If needed, please send an email with the document’s name, and any changes required. There are documents here, each has a name.
Please send this email within 3 days and it will be done for free.
After 3 days its $200.00 so don’t waste too much time.
The second way we know if our job was done correctly is for you to take these and file them. What that means is every 30, 60, or 90 days somewhere, some government form changes. There are 3,144 counties in the country and we can’t keep up.
If there is an issue filing, find out what it is and let us know. If it’s our mistake, we will fix it for free.
Emancy GUARANTEES accuracy of documents on information YOU PROVIDE on your family legal questionnaire. Emancy also GUARANTEES documents will file with the court, or we WILL fix it for free.
Emancy guarantees this because Emancy offers you the customer, the chance to make it perfect for you. For no additional charge within the time frame.
Emancy provides one service: Legal Document Paperwork i.e.: divorce, child custody, child support, child visitation documents, among other family law paperwork. Emancy is NOT a law firm, and does NOT provide legal advice. Emancy does NOT know what’s best for you or your family, Emancy only supports your decision to get into court at a reasonable fee.
8. Monthly Billing Date
For customers who don’t pay in full, you will be charged $25.00 per month for the duration of your payment plan. This can be stopped by calling or emailing your case manager and paying the balance due. If you are being billed on a monthly basis, your monthly billing date will be based on the date of the month you purchased the Services, unless that date falls after the 28th of the month, in which case your billing date will be the 28th of each month.
Monthly fees are IN ADDITION to the flat fee for the work requested. They do not deduct from the total price.
REFUND POLICY
Products purchased from Emancy LLC may be refunded only if services haven’t been provided yet. Specifically:
-Enrollment: Enrollments are non-refundable.
– Payments: Individual payments, as part of customer payment plan are non-refundable.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any payment is processed by Emancy LLC in accordance with the terms and conditions of the applicable product or service agreement.
“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with Emancy’s customer service within the refund time frame specified. The time frame is considered to be BEFORE product has been sent to customers’ specified email. NO further payments will be made from that time forward, but refunds will NOT be issued. Account will be considered closed.
No Refund after Account Closure. Once the requested documents have been emailed to customer, account is considered closed. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
